More from this Author
Found 2 books by AT&T Quality Steering Committee (Introduction by)
Achieving Customer Satisfaction
by Joseph Malecki, Mari-Lynn Hankinson (Editor), Alphonse Tvaryanas (Illustrator), AT&T Quality Steering Committee (Introduction by)
Benchmarking
by Kathleen Mallette, Joann Tomlinson, Susan Serritella (Editor), Don Hankinson (Illustrator), AT&T Quality Steering Committee (Introduction by)